Privacy Policy

This privacy policy sets out how Paired Books uses and protects any information that you give paired Books when you use this website.

Paired Books is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Paired Books may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we may collect

We may collect the following information:

  • Name and contact information including email address
  • Payment details. We do not store customer card details. Create, our third party payment provider, use a secure and encrypted service, to ensure your payment details are protected to the highest level. They will only collect and store card information if you have opted to do so, for faster checkout in the future.
  • Create Pay: Their policies can be viewed at: https://www.create.net/support/create-payments-faqs
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and / or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • To process your order and obtain payment
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, if you have given consent we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
  • We will not sell, distribute or lease your personal information to third parties.

You may request details of personal information which we hold about you under the Data protection Act 1998. If you would like a copy of the information held on you please write to Paired books, The Granary, Middlewood farm, Bwlch, Powys, LD3 7HQ.

If you believe any of the information we are holding on you is incorrect or incomplete, please write or email us as soon as possible. We will promptly correct any information found to be incorrect.

Cookies and Analytics

This website uses cookies to collect information, such as browsing and purchasing behaviour. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect on line.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Email Marketing

If you choose to receive our email Newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website's own database or in any of our internal computer systems. Your email address will remain within MailChimp's database for as long as we continue to use MailChimp's services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we may send you or by requesting removal via email.When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.